Refund policy

Our 30-Day Satisfaction Guarantee

We want you to love your Crosswind Gear. If you're not happy with your order, just reach out within 30 days of delivery and we'll make it right — a free replacement or a full refund. In most cases there's nothing to send back.

Something wrong with your order?

(A misprint, a defect, damage in transit, or the wrong item.) Email us at info@crosswindgear.com with your order number and a quick photo, and we'll replace it or refund you — free, no return needed. Our mistake is never your problem.

Apparel that doesn't fit?

Sizing online is tricky — please check the size chart on the product page before ordering. If it's still not right, message us within 30 days and we'll help you get the correct size. No need to ship the first one back — give it to a friend or donate it to a local charity.

Just not feeling it?

Changed your mind within 30 days? Let us know and we'll take care of you with a refund or replacement. Rather than have you pay to ship it back, we'd simply ask that you donate it to a local charity or pass it to someone who'll enjoy it. (One courtesy return per customer; order confirmation required.)

Personalized items

Custom pieces — like the NATO callsign designs — are made to order just for you, so we can't restock them. You're still fully covered for any defect, misprint, or mistake on our end (free replacement or refund). For a change of heart on a correctly-made custom item, reach out and we'll do our best to help.

Gift cards

Gift cards are non-refundable.

EU customers

If you're in the EU, you also keep your statutory 14-day right to cancel for any reason.

How to reach us

Email info@crosswindgear.com with your order number (and a photo for any quality issue). We usually reply within 2 business days. Approved refunds return to your original payment method within 10 business days.

Blue skies,
Václav — Crosswind Gear